Refunds & Delivery

Effective September 9, 2026 · Version 1.0

Findpic is a platform. When you buy a photograph you’re buying it from the photographer who took it — they’re the seller and the money goes to them. We handle your request and see it through.

1. Delivery

Photographs are digital. The moment your payment completes they appear in your Findpic account and you can download them immediately — there’s nothing to ship and nothing to wait for.

They stay there permanently. You can download a photograph you’ve bought again at any time, from any device, at no further cost. If a download fails or you lose the file, sign in and download it again.

2. You see it before you buy

Every photograph is shown to you in full as a watermarked preview. What you get is that same image without the watermark, at full resolution, licensed for your personal use. The preview is there so you know exactly what you’re buying — please look at it.

3. When we refund

Because delivery is instant and permanent, there’s no shipment to go missing. We refund when the payment itself went wrong:

• You were charged more than once for the same photograph.
• Your payment went through but the purchase didn’t complete, so the photographs never appeared in your account.
• We can’t supply a working file at all.

Ask within 30 days of purchase.

4. Change of mind

Because you saw the photograph in full before paying and the file is yours the moment you do, we don’t refund a change of mind about a photograph that downloaded correctly. If something still doesn’t sit right, write to us anyway — these are small amounts and we’d rather you were happy.

5. How to ask

Email info@findpic.co from the address you paid with, and tell us roughly when. An order number helps if you have one, but you don’t need it — we can find your purchase. We’ll reply within five business days.

6. How it’s paid back

The photographer is the seller, so the refund is issued from their account and returns by your original payment method, usually within five business days once approved. We contact the photographer and follow it through. If a photographer won’t refund a case covered above, we’ll make it right ourselves.

7. Questions

Our frequently asked questions cover what you get when you buy a photograph, how to find your photos, and how to have a photograph of you removed. Anything else: info@findpic.co.